Story Mapping by Sergio Schüler
This template is perfect for product teams to flash out a feature idea.
After the idea is clear, you can define the assumptions that need to be true for the idea to work. And, finally, you prioritize those assumptions for working on de-risking them.
How to use the template:
Step 1: identify the key actors
Step 2: map out the steps
Step 3: use the story map to generate assumptions
Step 4: evaluate assumptions on importance vs evidence
Instructions for each step can be found in the template.
This template was created by Sergio Schüler.
Get started with this template right now.
User Journey Mapping by Luke Baker
Works best for:
Customer Journey Map
Your guide into journey maps.
The Customer Journey
Works best for:
Customer Journey Map
A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.
Behavior Design Mapping (Journey)
Works best for:
Customer Journey Map
This map is a behavior micro-journey and should be feeding from a higher level map.
Customer Touchpoint Map Template
Works best for:
Desk Research, Product Management, Mapping
To attract and keep loyal customers, you have to truly start to understand them—their pain point, wants, and needs. A customer touchpoint map helps you gain that understanding by visualizing the path your customers follow, from signing up for a service, to using your site, to buying your product. And because no two customers are exactly alike, a CJM lets you plot out multiple pathways through your product. Soon you’ll be able to anticipate those pathways and satisfy your customers at every step.
Fly UX Customer Journey Map
Works best for:
Customer Journey Map
I created this Customer Journey Map as part of a UX Design certifcation program, for UX Design Insitute.
User Research Kick-off Canvas
Works best for:
Customer Journey Map
The User Research Kick-off canvas aims to open the research conversation to create alignment, input, collaboration and engagement with stakeholders early in your research journey, paving the way for some awesome and impactful user research.