Service Blueprint by Hyperact
A service blueprint is a diagram that shows the sequence of interactions between customers and service providers, as well as the underlying processes and resources that support those interactions.
A service blueprint is a diagram that shows the sequence of interactions between customers and service providers, as well as the underlying processes and resources that support those interactions.
They can be applied to two use cases:
Documenting how something works today,
Defining how you want something to work in the future
They are equally useful to documenting services as they are to products and platforms, so don’t be fooled by the name.
The following template is a simple, opinionated variation of a traditional service blueprint template.
What it helps you achieve
Service blueprints, and the process of creating them, are great for:
👀 Visualising how existing products, services, platforms, and process work
🤝 Strengthening relationships and creating a shared understanding between stakeholders
💊 Identifying improvements
🌄 Describing a vision for a future version of a product or service
🧀 Identifying steps that will move you towards your vision
👍 Getting stakeholder buy-in
Who would benefit from it most
Service blueprints are most useful to UX/UI designers, service designers, and product managers. But really, it’s a simple enough technique, and anyone who wants to drive improvements to their services, products, and platforms can use it.
How to use it
Arrange a workshop with key stakeholders of the product, service, platform, or process you’re either looking to document or define.
Begin by horizontally plotting out everyone’s understanding of the user’s or customer’s journey, end-to-end, as a set of sequential steps.
Move down to the employee actions, followed by the back-stage actions, and finally, the system or third-party actions.
Identify which parts need more research and understanding, and conduct research and analysis to help you refine the service blueprint.
Once you’re confident in your service blueprint, you can then start analyzing it, layering on additional data and insights, sharing it, and using it as the foundation on which to create a to-be version and, ultimately, create new value for your users.
This template was created by Hyperact.
Get started with this template right now.
E-Commerce Wireframe Template
Works best for:
Wireframe, UX, Design
The E-commerce Website Wireframe template is designed to guide you through your e-commerce website wireframing journey. Start with a basic black-and-white wireframe, which includes all the essential elements and screens for a full UI design — just customize it to your needs. This template is ideal for any e-commerce business and can be easily adapted for a restaurant, clothing store, grocery shop, or tech retailer. With customizable components and an editable color scheme, you can quickly personalize the wireframe to fit your specific business.
PI Planning Template
Works best for:
PI Planning, Product Management
The Miro PI Planning Template streamlines the Program Increment planning process for Agile teams. It facilitates a collaborative environment, enabling teams to efficiently align on strategies, identify dependencies, and convert decisions into actionable tasks. With features like real-time collaboration, Jira integration, and a centralized workspace, the template supports teams in enhancing efficiency, engagement, and decision-making.
Product Development Process Flowchart Template
The Product Development Process Flowchart Template is a strategic tool designed to guide teams through the intricate journey of bringing a new product to market. This template serves as a visual roadmap, outlining each critical step in the product development lifecycle, from initial concept and design to testing, refinement, and eventual launch. It's structured to foster clarity, ensuring that all team members are aligned and aware of their roles and responsibilities at every phase.
Storyboards by maad labs
Works best for:
Storyboard, Planning, Design
Simplify your story creation process with Storyboards by maad labs. This template offers a user-friendly interface for mapping out your narrative projects, making it ideal for both beginners and seasoned professionals. It includes sections for scene descriptions, character notes, and dialogue, helping you to organize your ideas and present them clearly. Use this template to enhance your storytelling workflow and bring your creative visions to life with ease
A Halloween Retro
Works best for:
Retrospectives, Meetings, Agile Methodology
The Retrospective Halloween template offers a themed approach to retrospectives, perfect for the spooky season. It provides elements for reflecting on past iterations, identifying scary issues, and brainstorming solutions. This template enables teams to have fun while addressing serious topics, fostering creativity and collaboration. By promoting a playful yet productive atmosphere, the Retrospective Halloween empowers teams to tackle challenges, drive improvement, and strengthen team cohesion effectively.
Driver Diagram Template
Works best for:
Diagramming
The driver diagram template is a strategic visual tool that helps teams map out their primary objectives and break them down into actionable components. It presents goals, drivers, and specific change ideas in a coherent and interconnected format, ensuring clarity of objective. By doing so, every team member is aligned towards a common endpoint, fostering unified efforts. The visual nature of the template simplifies complex objectives, making it easier for teams to stay on track and measure their progress effectively.