Service Blueprint by Bruna Plentz
Service Blueprint template created by HOMA Service Design Consultancy for innovation and management of customer experience.
The service blueprint is widely used to highlight the reality of companies, to identify opportunities for innovation and service improvements. This tool is quite interesting to explore all the steps of creating and managing a service. With it, it is possible to visualize all the phases of the customer journey, their actions and reactions, in addition to what happens in internal processes.
To use this template, follow these steps:
Assemble your team to fill it out collaboratively. Don't forget to invite people who have direct contact with your customer, they are an excellent source of knowledge!
Map the moments of the customer journey... Include everything from the moments when customers are just considering your service to the post-service phase, that is, the relationship stage;
Then fill in the actions, experiences, and processes that your team knows about;
For the blueprint to be more reliable, conduct qualitative research to understand in more depth the behaviour of customers;5. Finally, fill in the metrics for your company to track the customer experience at every moment of the journey.
This template was created by Bruna Plentz.
Get started with this template right now.
5E Service Blueprint
Works best for:
Research & Design
Enhance your service design with the 5E Service Blueprint template. This tool helps you visualize the five key stages of the customer journey: Entice, Enter, Engage, Exit, and Extend. Use it to map out touchpoints, identify pain points, and optimize the overall service experience. Ideal for creating a comprehensive view of customer interactions and improving service delivery at every stage.
E-Commerce Wireframe Template
Works best for:
Wireframe, UX, Design
The E-commerce Website Wireframe template is designed to guide you through your e-commerce website wireframing journey. Start with a basic black-and-white wireframe, which includes all the essential elements and screens for a full UI design — just customize it to your needs. This template is ideal for any e-commerce business and can be easily adapted for a restaurant, clothing store, grocery shop, or tech retailer. With customizable components and an editable color scheme, you can quickly personalize the wireframe to fit your specific business.
Empathy Map Template by Jeshua MacDonald
Works best for:
Market Research, Research & Design
The Empathy Map template is essential for anyone looking to understand their audience better. It helps you gather insights into user thoughts and behaviors, allowing you to design more user-centered products and services. Perfect for UX designers and marketers.
Design Research Template
Works best for:
UX Design, Design Thinking, Desk Research
A design research map is a grid framework showing the relationship between two key intersections in research methodologies: mindset and approach. Design research maps encourage your team or clients to develop new business strategies using generative design thinking. Originally designed by academic Liz Sanders, the framework is meant to resolve confusion or overlap between research and design methods. Whether your team is in problem-solving or problem space definition mode, using a research design template can help you consider the collective value of many unrelated practices.
Empathy Map by Voltage Control
Works best for:
Market Research, Research & Design
Empathy Map 1-2 captures detailed user insights by focusing on their thoughts, feelings, and behaviors. This template helps you create user-centered products by ensuring you understand and address the real needs of your users.
iPhone App Template
Works best for:
UX Design, Desk Research, Wireframes
Incredible percentages of smartphone users worldwide have chosen iPhones (including some of your existing and potential customers), and those users simply love their apps. But designing and creating an iPhone app from scratch can be one seriously daunting, effort-intensive task. Not here — this template makes it easy. You’ll be able to customize designs, create interactive protocols, share with your collaborators, iterate as a team, and ultimately develop an iPhone app your customers will love.