Practical Customer Journey Mapping by Alex Gilev
Today, customers hold companies to high standards for product quality and user experience.
To stay afloat, best-in-class companies optimize customer journeys, not just individual touchpoints or design.This template exists for several reasons:
It helps you identify the key value metrics for your product
Map out the critical path to better understand the entire user journey
View your product through the gamification lenses by breaking it down on different levels
See a bigger picture and make strategic decisions early on
Learn how to leverage Customer Journey Mapping to create successful products with a sticky user experience to maximize your company’s competitive advantage.
This template was created by Alex Gilev.
Get started with this template right now.
User Journey Map
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Customer Journey Map
A template to help you get started with building simple user journey maps.
Customer Journey Map Template
Works best for:
Ideation, Mapping, Product Management
A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.
Experience Map
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Customer Journey Map
Experience mapping looks at your customer’s end to end experience with your brand to identify areas ripe for improvement and innovation.
Story Mapping by Sergio Schüler
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Customer Journey Map
This template is perfect for product teams to flash out a feature idea.
Journey Map To Plot the Customer Experience
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Customer Journey Map
A journey is a tool to map out the customer experience of (a part of) your product/service in a visual way.
Two-track Journey Map
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Customer Journey Map
This is a journey map with a bit of a twist -- it presents the customer's journey alongside the institution's journey.