Expanded Service Blueprint
It uses Miro's table widget so that you can easily reorder columns and merge cells across columns (as the example shows).
This has standard swim lanes, but adds:
Touchpoints, Channels - where or how is the customer interacting with us?
Aspects of Larry Marine's Task Analysis approach, including what I'm calling his Task Detractors - 3 swim lanes for tools, knowledge, workarounds; questions, issues, blockers; manually intensive, error-prone, and cognitive load. Looking at these details surfaces way opportunities to improve the flow and experience.
Metrics - how did we measure this or what numbers/data did we see related to this step? For the future state, what will we measure and how (success criteria)?
Risks, Policies, Considerations - I believe companies don't document current/potential risk enough. This might include laws and regulations we should consider.
Opportunities, Recommendations - Early insights and suggestions, step by step.
When would I use this?
Service design and service blueprinting.
After qualitative CX or UX research such as observations studies, contextual inquiry, interviews, and IDIs.
In the workshop to finalize your current or future state service blueprint.
Because your customer journey map isn't telling enough of the story.
Why doesn't this show emotions, feelings, or quotes?
It's already rather tall!
You can add emojis to the Customer Actions line if you'd like to summarize or show how they are likely to feel during that step.
This isn't a CJM. The focus is more on experiences and the interplay with our Onstage and Backstage people, processes, props, and systems.
This template was created by Debbie Levitt.
Get started with this template right now.
Video Storyboarding Template
Videos can be a game-changer when presenting a new idea. To create an engaging video, structure your narrative effectively using a Video Storyboarding Template. This ensures your message is clear and easy to understand and can help you gain support and feedback.
UX Research Repository Template
Works best for:
UX Design, User Experience
Empower your organization with customer knowledge and build a centralized research hub. From UX designers to product managers, enable everyone to get insights using the Research Repository Template.
Spider Chart Template
Works best for:
Design
Spider Charts (or star plots) prioritize thoughts and ideas by importance. They help visualize complex information with significant items in the center and less important items progressively farther from it. Radar spider charts help understand relationships between information for better decision-making.
Rose Thorn Bud Template
The Rose Thorn Bud Template offers a color-coded approach to examining data and structuring problems. The team is instructed to approach each situation thoroughly, methodically, and analytically. They are motivated to identify a positive experience (pink), a negative experience (purple), and a promising goal or insight (green). Identifying Roses, Thorns, and Buds helps in gaining a better understanding of one's challenges.
Empathy Map for Food Ordering App
Empathy Map template aids in visualizing your users' experiences. It helps teams understand what users see, think, and feel, ensuring your product meets their needs. This tool is essential for building empathy and designing better user experiences.
Storyboards by maad labs
Works best for:
Storyboard, Planning, Design
Simplify your story creation process with Storyboards by maad labs. This template offers a user-friendly interface for mapping out your narrative projects, making it ideal for both beginners and seasoned professionals. It includes sections for scene descriptions, character notes, and dialogue, helping you to organize your ideas and present them clearly. Use this template to enhance your storytelling workflow and bring your creative visions to life with ease