Empathy Map for Customer Support
This empathy map helps you understand David's thoughts, feelings, and behaviors as he buys a TV.
You can use this information to design a better experience for him, such as:
- Providing clear and detailed product information
- Offering personalized recommendations based on his needs
- Ensuring a smooth and hassle-free purchasing process
By using this empathy map, you can create a more user-centered experience that addresses David's needs and concerns, and builds a strong relationship with him as a customer.
This template was created by Shafqat.
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Work Breakdown Structure Template
Works best for:
Project Management, Mapping, Workflows
A work breakdown is a project management tool that lays out everything you must accomplish to complete a project. It organizes these tasks into multiple levels and displays each element graphically. Creating a work breakdown is a deliverable-based approach, meaning you’ll end up with a detailed project plan of the deliverables you must create to finish the job. Create a Work Breakdown Structure when you need to deconstruct your team's work into smaller, well-defined elements to make it more manageable.
3-Circle Venn Diagram
Works best for:
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Venn diagrams have been a staple of business meetings and presentations since the 1800s, and there’s a good reason why. Venn diagrams provide a clear, effective way to visually showcase relationships between datasets. They serve as a helpful visual aid in brainstorming sessions, meetings, and presentations. You start by drawing a circle containing one concept, and then draw an overlapping circle containing another concept. In the space where the circles overlap, you can make note of the concepts’ similarities. In the space where they do not, you can make note of their differences.
Outcome Mapping Template
Works best for:
Diagrams, Mapping, Project Management
Use Miro’s outcome mapping template to improve your operational efficiency. Outcome mapping will help you visualize all the possible strategic outcomes for your upcoming project, allowing you to see into the black box to identify any potential challenges along the way.
Stakeholder Analysis Template
Works best for:
Project Management, Strategic Planning, Project Planning
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Wardley Mapping Canvas Template
Works best for:
Leadership, Strategic Planning, Mapping
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Flowchart Template
Works best for:
Flowcharts, Mapping, Diagrams
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