Service Design Blueprint Workshop Template

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This interactive workshop will guide participants through mapping a Service Design Blueprint (SDBP) to visualize the end-to-end user journey, identify pain points, and uncover opportunities for improvement.

Using sticky notes, swimlanes, and interactive prompts, we will:

Define key customer actions and touchpoints across the journey.
Map frontstage and backstage interactions.
Identify pain points, breakpoints, and decision points that impact the user experience.
Collaborate with Product Owners, BAs, Engineers, and UX Designers to validate the blueprint.
Reflect on key insights and define the next steps to refine the service experience.

By the end of this session, we will have a clear, structured Service Blueprint that aligns teams and drives action toward improving the user experience.

James Giggs Ogosi

UI UX Service Designer@FDM Group

I am a dedicated UX Designer with a growing passion for service design and creating user-centered, inclusive solutions. With a Master's in Digital Design and Innovation and a background in information organization, I specialize in crafting intuitive experiences that align with user needs and business goals. Currently, I am expanding my skills in emerging service design methodologies, bringing together my strengths in user experience and data-driven insights to create meaningful solutions...