Service Journey Transformation Template Template

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A behavioral-based service journey transformation template specifically designed for healthcare that uses the PPP (People / Product / Process) framework.

However, this template is flexible enough to be used as a general PPP-based service journey template to analyze gaps and identify capabilities needed to close those gaps.

Includes a place for service gap analysis.

Questions or if you want to hire me to run workshops: [email protected].

Chaz Mee

Strategic Advisor of Innovation@PersonifyHX

I have made a career of leading and inspiring multi-disciplinary teams in doing transformative work for some of the biggest brands by imagining and building new digital products, experiences & services that delivers value to their customers, impact to the business and equity for the brand. I currently with executive leadership and startup founders on CX transformation & product innovation initiatives. Contact: [email protected]